At v21apk, your privacy is a priority. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information.
Last Updated: January 1, 2026
Effective Date: January 1, 2026
Data Controller: v21apk — reachable at
Every byte of data exchanged between your device and v21apk servers is encrypted with bank-grade TLS/SSL technology, preventing interception or tampering in transit.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our Data Protection team at .
v21apk never sells, rents, or trades your personal information to third parties for their own marketing or commercial purposes. Full stop.
We collect only the data strictly necessary to provide our services, verify your identity, process payments, and comply with our licensing obligations.
Personal data is stored on hardened servers in access-controlled data centres with role-based permissions, audit logging, and regular third-party penetration testing.
You can withdraw consent for promotional communications at any time via your account settings or by emailing us. Opting out will not affect your ability to use v21apk services.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
This Privacy Policy applies to all personal data collected, processed, or stored by v21apk in connection with the operation of its website, mobile-optimised platform, customer support channels, and marketing communications. It covers data collected from players residing primarily in Indonesia, as well as other jurisdictions where v21apk operates.
This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete regulatory framework governing your relationship with v21apk.
v21apk's primary audience consists of adult players residing in Indonesia. We recognise the data privacy expectations of Indonesian consumers and strive to exceed internationally accepted standards of personal data protection. All data processing activities are governed by the principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
The categories of personal data we may collect from you are set out in the table below:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP / passport) | Account registration; KYC verification |
| Contact Data | Email address, phone number, residential address (including city — e.g., Jakarta, Surabaya, Medan) | Account registration; KYC verification |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.); e-wallet identifiers (OVO, DANA, GoPay); transaction history | First deposit; withdrawal requests; KYC |
| Verification Data | Scanned ID documents, selfie photographs, proof of address documents | KYC verification |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, referral URL | Automatically on each visit |
| Usage Data | Pages visited, features used, games played, bets placed, session duration, click patterns | Automatically during platform use |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | When you contact customer support |
| Marketing Preferences | Promotional opt-in or opt-out status, preferred communication channel | Account settings; marketing interactions |
We do not knowingly collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond facial recognition images collected solely for identity verification purposes during KYC.
v21apk collects personal data through the following means:
Every processing activity at v21apk is anchored to at least one recognised legal basis:
v21apk uses your personal data for the following specific purposes:
Marketing communications are sent only where you have provided explicit consent or where a legitimate interest applies. You can opt out of all promotional messages at any time by updating your notification preferences in your account settings or by emailing . Opting out does not affect service-critical messages such as withdrawal confirmations, security alerts, or account status notifications.
v21apk does not sell, rent, or trade your personal information to third parties for commercial gain. We disclose your data only in the following limited circumstances:
We share data with carefully vetted third-party processors who assist us in delivering our services. These include:
All data processors are bound by written data processing agreements requiring them to process your data only on documented instructions from v21apk and to maintain appropriate technical and organisational security measures.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, valid legal process, or our gaming licence obligations. This includes disclosures required under anti-money laundering legislation and financial crime prevention frameworks.
In the event of a merger, acquisition, corporate restructuring, or sale of all or part of v21apk's business assets, your personal data may be transferred to the successor entity. We will notify you of any such transfer via email or a prominent notice on our website and ensure the receiving entity is bound by privacy protections no less stringent than those in this policy.
Where we wish to share your data for a purpose not covered above, we will seek your explicit prior consent and clearly explain how that data will be used before you agree.
v21apk uses cookies and similar client-side technologies to deliver a functional, personalised, and secure platform experience. The categories of cookies we deploy are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect platform functionality. Most modern browsers allow you to block third-party cookies, clear stored cookies, and receive notifications before a cookie is stored.
v21apk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our licensing authority or applicable law.
When personal data is no longer required for any lawful purpose, we securely delete or irreversibly anonymise it so that it can no longer be linked to any individual.
v21apk takes the protection of your personal data seriously and implements a comprehensive set of technical and organisational security controls, including:
Notwithstanding these measures, no method of internet transmission or electronic storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, v21apk will notify affected users and relevant authorities in accordance with applicable notification obligations.
You share responsibility for the security of your account. Always use a strong, unique password for your v21apk account, enable two-factor authentication where available, and never share your login credentials with anyone. v21apk staff will never ask you to reveal your password via any channel. If you suspect your account has been compromised, contact our support team immediately at .
As a data subject, you are entitled to the following rights with respect to your personal data held by v21apk. To exercise any of these rights, contact us at with a clear description of your request. We will respond within 30 days of receiving a verifiable request.
Please note that some of these rights are subject to qualifications. For example, we may not be able to delete data that we are required to retain for regulatory compliance purposes. Where we are unable to fulfil a request in full, we will explain the reasons clearly.
v21apk's services are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the KYC process, and accounts found to belong to underage individuals will be immediately suspended, with all personal data securely deleted in accordance with applicable law.
Parents and guardians are strongly encouraged to monitor their dependants' internet activity and to install appropriate parental control software to prevent minors from accessing gambling platforms. If you become aware that a minor has submitted personal data to v21apk, please contact us immediately at so that we can take prompt action.
v21apk's primary operations serve players in Indonesia. Some of our third-party service providers, including game software developers, analytics platforms, and identity verification specialists, may be located outside Indonesia or may process data on servers outside your country of residence.
Where personal data is transferred internationally, v21apk ensures that appropriate safeguards are in place to provide an equivalent level of data protection, including:
The v21apk platform may contain references or links to third-party services, including game studios' promotional content, payment gateway interfaces, and sporting data feed providers. These third-party services operate under their own privacy policies, and v21apk accepts no responsibility or liability for their data practices.
We recommend that you review the privacy policy of any third-party service before providing personal information. The presence of a third-party integration on our platform does not constitute an endorsement of that party's privacy practices.
v21apk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, new service offerings, legal requirements, or regulatory guidance. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
For material changes — those that significantly affect how we process your personal data or materially alter your rights — we will notify you via a prominent notice on the v21apk website and, where feasible, by email to the address associated with your account, at least 14 days before the changes take effect. Your continued use of v21apk services after the effective date of revised terms constitutes acceptance of those changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing activities, please contact our Data Protection team through the following channels:
We are committed to resolving all privacy-related inquiries promptly and transparently. If you submit a written complaint, we will acknowledge receipt within 3 business days and aim to provide a substantive response within 30 calendar days. Where additional time is required to investigate a complex matter, we will notify you of the expected timeline.
If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction or to seek independent legal advice.
By creating an account and using v21apk services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this policy, please discontinue use of the v21apk platform and contact us to close your account.
Understanding your rights and responsibilities helps you get the most from v21apk safely and confidently. Review our related pages below.